Easy 60 Day Returns & Exchanges
Please call us immediately* if you received damaged, defective or incorrect merchandise and will provide you with a prompt replacement as well as a pre-paid return shipping label. (*within 7 days of delivery) Phone: 973.244.9100
If you are not satisfied with the style selected or the fit we will be happy to assist you with an exchange or refund within 60 days of delivery. In this case, there is no need to contact us. Simply complete the “Return & Exchange Form” included with your order and return it along with the merchandise. Customer is responsible for the shipping charges back to Nethats for returns, and both ways on exchanges. We offer a flat outbound ground shipping rate for exchanges of $6.50**.
Exchanges are typically processed and turned around within 24-48 hours of receipt. However, if time is of the essence we recommend placing a new order and returning your original merchandise for a refund. Call 973.244.9100 for assistance.
**Contiguous U.S. addresses only.
***Please Note. Merchandise must be returned in original NEW condition with all labels & tags attached, as it was received. We cannot accept worn, altered or damaged merchandise. If worn, altered or damaged merchandise is returned to Nethats it will be rejected and returned at the customers expense.
****Shipping charges are Not Refundable.
When preparing your return or exchange please make sure that the merchandise is securely packaged and that the box is in good condition and of an appropriate size to protect the contents. We recommend insuring your package when shipping with the U.S. Postal Service.
RETURN MERCHANDISE TO:
Attn: Returns & Exchanges
28 Kulick Rd.
Fairfield, NJ. 07004