Dear Friends of Nethats,
We recognize that we are all in the midst of extraordinary and uncertain times.
Nethats is closely monitoring this ever changing situation and is fully complying with the New Jersey state mandated stay at home quarantine for all non essential businesses in the best interest of our staff and loyal customers. As a result our offices are closed until further notice.
You are very welcome to place orders here at nethats.com as usual.
Orders are shipping almost as usual, within 24 - 48 business hours.
Additionally, we will be monitoring our email accounts as usual.
If you have questions about products, delivery or anything else please feel free to contact us at : firstname.lastname@example.org
We remain hopeful that this situation will be short lived and look forward to the day when we can once again say “business as usual”.
Stay Safe & Healthy,
Your Friends at Nethats
Nethats Shipping & Delivery Information
All merchandise ships from our warehouse located in Fairfield, New Jersey
USPS PRIORITY MAIL = 1 to 3 Business Days* (M-F) = Not Guaranteed**
USPS PRIORITY MAIL EXPRESS = 1 to 2 Business Days* (M-F) = Guaranteed**
USPS PRIORITY MAIL INTERNATIONAL EXPRESS = Canada Only = 3 to 5 Business Days* (M-F) = Not Guranteed**
Please call for shipping alternatives if your order is time sensitive or requires special accommodations, such as Saturday Delivery. Call 973.244.9100.
ADD 1 *BUSINESS DAY TO THE TRANSIT TIMES LISTED ABOVE TO ALLOW FOR ORDER PROCESSING
While we effort to ship all orders as quickly as possible please note that orders placed after 1PM. EST. may be processed the following business day. Please take this into consideration when placing time sensitive orders.
BUSINESS DAYS: are defined as Monday thru Friday. When estimateing your delivery please do not include the day you placed the order, Saturday, Sunday or Holidays. Orders placed on Fridays after 1PM. EST. are typically entered as Monday orders. Please take this into consideration when selecting your method of shipping for time sensitive orders. If your order requires special accommodations, such as Saturday Delivery, Please Call 973.244.9100. **Please note that Nethats cannot assume liability for delivery delays caused by severe weather conditions or failed delivery attempts.
INTERNATIONAL ORDERS: All international orders placed on-line are shipped via the U.S. Postal Service. Tariffs, Taxes, Duties & Brokerage Fees are the sole responsibility of the customer or recipient. Please check with local authorities prior to ordering. **Please Note: We have temporarily limited international shipping on line due to inaccurate dimensional shipping calculations. You can email a copy of your shopping cart and we will provide you with an accurate shipping quote. We hope to have this issue resolved shortly.
APO's: APO orders ship via the U.S. Postal Service only. We cannot insure packages or guarantee delivery times when shipping to APO's or other military installations.
ADDRESS CORRECTIONS & UPDATES: The U.S. Postal Service does not currently have a mechanism in place for updating delivery addresses once a package is in transit. Package loss due to providing incomplete or incorrect addresses are the customers responsibility.
CLAIMS FOR LOST PACKAGES: U.S. Postal Service Policy dictates that we are required to wait 21 Business Days for Domestic Shipments and 45 Business Days for International Shipments before we are permitted to file a claim. PLEASE NOTE: When shipping to Italy we are required to wait 60 days. Please take this into consideration when selecting your method of shipping. This information is NOT applicable for Fedex shipments.
Please Note: We reserve the right to switch carriers with "equivalent levels of service" to meet our on-line shipping estimates due to a particular carriers requirements and regulations. Fedex, UPS and USPS use weight & dimensions to calculate their shipping charges. We simply default to the carrier which best suits the package size.
**USPS SHIPPING GUARANTEE INFORMATION: USPS Priority Mail typically takes 1 to 3 business days (M-F) to reach most contiguous US addresses. However, Priority Mail is NOT guaranteed. Meaning, that if it ends up taking 4 or more business days the USPS will NOT issue a refund for shipping. USPS Priority Mail Express has a 2 business day guarantee (M-F) to reach most contiguous US addresses. Meaning, that if it ends up taking 3 or more business days the USPS will issue a refund for the cost of the shipping. USPS Priority Mail Express International typically takes 3 to 5 business days (M-F) to reach most Canadian addresses. However, Priority Mail Express International is NOT guaranteed as the USPS generally hands the package off to Canadian Post for final delivery. Meaning, that if it ends up taking 6 or more business days the USPS will NOT issue a refund for shipping.